Privacy Policy

Cultures Exchange plans and supports school trips that are designed around football.

You can contact by email at enquiries@culturesexchange.com.

We may collect contact details such as names, email addresses, phone numbers, school or organisation names, trip preferences and messages sent through the website, email, phone or WhatsApp.

When a trip moves beyond an enquiry, we may ask for additional details needed to plan travel safely, such as passenger information, dietary requirements, medical or safeguarding notes, emergency contacts, passport information and visa-related documents.

We use personal information to respond to enquiries, plan suitable trips, prepare quotes, manage bookings, support visas, arrange accommodation, transport, meals and activities, and communicate with parents, guardians, schools and suppliers.

We may also use information to improve our services, keep internal records, meet legal or safeguarding responsibilities, and send relevant updates where someone has asked to hear from us or where the law allows.

We normally use information because it is needed to respond to a request, prepare or deliver a trip, meet a legal or safeguarding responsibility, or support the legitimate running of the organisation.

Where we need consent for a specific use, such as optional marketing or certain sensitive information, we will ask for it clearly.

Where needed for a trip, we may share relevant information with schools, parents or guardians, accommodation providers, transport providers, activity venues, visa support partners, insurers, emergency services and other trusted suppliers involved in delivering the trip.

We only share what is reasonably needed for the purpose, and we expect partners and suppliers to handle information responsibly.

The website may use essential cookies or similar technologies needed for the site to work. If analytics, advertising or optional cookies are added later, the site should explain this clearly and request consent where required.

You can usually control cookies through your browser settings.

We keep enquiry and booking information only for as long as needed for the purpose it was collected, including trip delivery, record keeping, safeguarding, accounting, legal and insurance reasons.

When information is no longer needed, we aim to delete it or anonymise it safely.

Depending on your location and the information involved, you may have rights to request access, correction, deletion, restriction, objection or portability of your personal information.

To make a privacy request, contact enquiries@culturesexchange.com. We may need to confirm your identity before acting on a request.

We may update this privacy policy as our services, website or legal obligations change. The latest version will be posted on this page.

This page is a practical website notice and should be reviewed by the business before publication as final legal wording.